FAQ

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.

How can I contact customer support?  

You can reach us at our **Contact Us** page.

What kind of products does Pli Are sell?

Pli Are offers a curated selection of durable, high-quality jewelry made exclusively from s925 sterling silver — all at reasonable prices for everyone.

We focus on variety in design and wearability for everyday life, and we only sell pieces made with clearly stated and honest materials.

Are your 18K gold products made from real gold?

Products labeled as 18K Gold or Rose Gold at Pli Are are gold-plated over s925 sterling silver.

We clearly indicate when a product is gold-plated on each product page, so you always know what you’re buying.

Will gold-plated items tarnish easily?

Gold-plated items can tarnish over time when exposed to sweat, moisture, or chemicals.

However, at Pli Are, we only offer high-quality gold-plated pieces with a premium plating process.

With proper care and storage, your jewelry will stay beautiful for a long time.

Shipping & Returns Policy  

WE SHIP TOTHE UNITED STATES & CANADA

At Pli Are, we deliver across the United States and Canada

ORDER PROCESSING TIME

  • All orders are processed within 2–5 business days (Monday to Friday, excluding holidays).
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • In case of delays, we will notify you via email within 2 business days.

DELIVERY TIMES

United States

  • Estimated Delivery:
    • U.S. Products: 2–5 business days
    • Overseas Products: 5–10 business days

Canada

  • Estimated Delivery: 8–14 business days

🚫 Please note: We currently do not offer expedited or overnight shipping. All orders are shipped using standard delivery only.

📌 Deliveries to rural or remote areas may take longer than the estimated timeframe.

SHIPPING COSTS

  • FREE standard shipping on all orders over $50 USD
  • For orders under $50 USD, shipping charges will be calculated at checkout based on your location and item weight.

ORDER CONFIRMATION & TRACKING

  • Once your order is placed, you will receive a confirmation email with your order details.
  • A tracking number will be provided once your order ships, so you can track your delivery in real-time.

CUSTOMS & IMPORT DUTIES

  • U.S. Orders: Orders over $800 USD per person per day may be subject to customs duties.
  • Canadian Orders: Import taxes or duties may apply upon arrival. Customers are responsible for any applicable fees.

📦 Shipping made simple. Fast and reliable delivery—free on all orders $50 and up.
Have questions? Contact us anytime at website

Notice

For hygiene reasons, all jewelry items are final sale and cannot be returned or exchanged.

Thank you for your understanding and support.

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